急诊科针对医生的投诉：一项为期10年的分析。
Complaints against doctors in an accident and emergency department: a 10-year analysis.
作者信息
Kadzombe E A, Coals J
机构信息
Accident and Emergency Department, Countess of Chester Hospital, Chester.
出版信息
Arch Emerg Med. 1992 Jun;9(2):134-42. doi: 10.1136/emj.9.2.134.
We carried out an analysis of complaints against doctors in our Accident and Emergency Department received from 1 January 1979 to 31 December 1988. There were 66 complainants in all, comprising 37 relatives, 21 patients and eight persons acting in a professional capacity. The majority of complaints (80 out of 125) were about poor communication and dissatisfaction with diagnosis and treatment. A small number of complainants had unrealistic expectations of the Accident and Emergency service. A total of 83.3% of complaints were against Senior House Officers who saw 61.3% of all patients. We concluded that an improvement in the communicative, diagnostic and therapeutic skills of doctors would minimize justified complaints.
我们对1979年1月1日至1988年12月31日期间收到的针对我院急诊科医生的投诉进行了分析。总共有66名投诉者，包括37名亲属、21名患者和8名以专业身份行事的人员。大多数投诉（125起中的80起）是关于沟通不畅以及对诊断和治疗的不满。少数投诉者对急诊服务抱有不切实际的期望。总共83.3%的投诉针对的是高级住院医生，而这些医生诊治了所有患者中的61.3%。我们得出结论，提高医生的沟通、诊断和治疗技能将使合理投诉降至最低。
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