Chapman Mimi V, Gibbons Claire B, Barth Richard P, McCrae Julie S
School of Social Work, University of North Carolina, Chapel Hill, USA.
Child Welfare. 2003 Sep-Oct;82(5):571-96.
Evidence on client satisfaction deserves consideration in the design of child welfare policies, programs, and practices. Data in this study come from the National Survey of Child and Adolescent Well-Being. Clients receiving in-home services reported moderate levels of satisfaction with their child welfare workers. Caregiver reports of having less than two child welfare workers, having more recent contact, and receiving timely, responsive services were associated with higher perceived quality of relationships with child welfare workers. The child welfare workers' reports of cooperativeness by the caregiver were also associated with higher caregiver-reported relationship quality.
在儿童福利政策、项目和实践的设计中，客户满意度的证据值得考虑。本研究中的数据来自全国儿童和青少年幸福调查。接受家庭服务的客户对其儿童福利工作者的满意度处于中等水平。照顾者报告称，儿童福利工作者少于两名、有更近的接触以及获得及时、响应性的服务，这些都与他们对与儿童福利工作者关系质量的更高认知相关。儿童福利工作者报告的照顾者合作情况也与照顾者报告的更高关系质量相关。
