Keepnews David, Mitchell Pamela H
Department of Biobehavioral Nursing and Health Systems, School of Nursing at the University of Washington in Seattle, USA.
Online J Issues Nurs. 2003;8(3):2.
Patient safety experts, including the Institute of Medicine Committee on Quality of Health Care in America, have emphasized the need to focus on systems failure as the source of most error in health care. This requires an emphasis on prevention and on health systems' accountability for error. This article discusses traditional and evolving approaches to systems' accountability for error. While there are some significant recent developments, such as the JCAHO new Patient Safety Goals, many issues remain about how to determine and enforce systems' accountability for error. These include identifying what systems will be held accountable for and how accountability will be enforced. While reporting of errors is one route toward accountability, many questions remain regarding the most effective approach toward error reporting. Research on and evaluation of reporting systems and other approaches toward systems' accountability will be important in moving forward in this area.
包括美国医学研究所医疗保健质量委员会在内的患者安全专家强调,有必要将重点放在系统故障上,因为它是医疗保健中大多数错误的根源。这就需要强调预防以及卫生系统对错误的问责。本文讨论了针对系统错误问责的传统方法和不断演变的方法。虽然最近有一些重大进展,比如联合委员会认证医院国际联合委员会(JCAHO)制定的新患者安全目标,但在如何确定和实施系统对错误的问责方面,仍存在许多问题。这些问题包括确定哪些系统将为错误负责以及如何实施问责。虽然错误报告是实现问责的一条途径,但在最有效的错误报告方法方面仍存在许多问题。对报告系统以及其他系统问责方法的研究和评估,对于在这一领域取得进展至关重要。