Faulkner Mark
Department of Community, The University of Sheffield, Humphry Davy House, Golden Smithies Lane, Wath upon Dearne, Rotherham S63 7ER, UK.
Patient Educ Couns. 2004 Jan;52(1):41-6. doi: 10.1016/s0738-3991(02)00247-1.
This qualitative study describes and analyses the key features of a practice based voluntary referral service called the Patient Support Service (PSS). This involved collecting interview data from 11 service users and 8 service providers, which was analysed using 'Framework,' a qualitative method of applied policy research. The study findings describe the PSS, its perceived effectiveness and barriers to service provision. Following this, a series of strategic recommendations for service development are presented. It is concluded that voluntary patient referral services, such as the PSS, broaden the referral options available for managing patients with psychosocial problems in primary care.
这项定性研究描述并分析了一项名为患者支持服务（PSS）的基于实践的自愿转诊服务的关键特征。这包括从11名服务使用者和8名服务提供者那里收集访谈数据，并使用“框架”（一种应用政策研究的定性方法）对数据进行分析。研究结果描述了PSS、其感知到的有效性以及服务提供的障碍。在此之后，提出了一系列服务发展的战略建议。得出的结论是，像PSS这样的自愿患者转诊服务拓宽了在初级保健中管理有心理社会问题患者的转诊选择。
