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谈判中情绪的人际效应:一种动机性信息加工方法。

The interpersonal effects of emotions in negotiations: a motivated information processing approach.

作者信息

Van Kleef Gerben A, De Dreu Carsten K W, Manstead Antony S R

机构信息

Department of Psychology, University of Amsterdam, Amsterdam, Netherlands.

出版信息

J Pers Soc Psychol. 2004 Oct;87(4):510-28. doi: 10.1037/0022-3514.87.4.510.

Abstract

Three experiments tested a motivated information processing account of the interpersonal effects of anger and happiness in negotiations. In Experiment 1, participants received information about the opponent's emotion (anger, happiness, or none) in a computer-mediated negotiation. As predicted, they conceded more to an angry opponent than to a happy one (controls falling in between), but only when they had a low (rather than a high) need for cognitive closure. Experiment 2 similarly showed that participants were only affected by the other's emotion under low rather than high time pressure, because time pressure reduced their degree of information processing. Finally, Experiment 3 showed that negotiators were only influenced by their opponent's emotion if they had low (rather than high) power. These results support the motivated information processing model by showing that negotiators are only affected by their opponent's emotions if they are motivated to consider them.

摘要

三项实验检验了关于愤怒和快乐在谈判中的人际影响的动机性信息加工理论。在实验1中,参与者在计算机介导的谈判中收到关于对手情绪(愤怒、快乐或无情绪)的信息。正如预测的那样,他们对愤怒的对手比快乐(对照组介于两者之间)的对手做出更多让步,但这仅当他们对认知闭合的需求较低(而非较高)时。实验2同样表明,参与者仅在时间压力较低而非较高时受到对方情绪的影响,因为时间压力降低了他们的信息加工程度。最后,实验3表明,谈判者仅在权力较低(而非较高)时受到对手情绪的影响。这些结果通过表明谈判者仅在有动机去考虑对手情绪时才会受到其影响,从而支持了动机性信息加工模型。

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