Van Kleef Gerben A, Van Lange Paul A M
University of Amsterdam.
Pers Soc Psychol Bull. 2008 Aug;34(8):1084-95. doi: 10.1177/0146167208318402. Epub 2008 Jun 4.
The authors examined whether individual differences in social value orientation moderate responses to other's expressions of disappointment in negotiation. The literature suggested competing hypotheses: First, prosocials are more responsive to other's disappointment because they have a greater concern for other; second, proselfs are more responsive because they see other's disappointment as a threat to their own outcomes. Results of a computer-mediated negotiation in which a simulated opponent expressed disappointment, no emotion, or anger supported the second prediction: Proselfs conceded more to a disappointed opponent than to a neutral or angry one, whereas prosocials were unaffected by the other's emotion. This effect was mediated by participants' motivation to satisfy the other's needs, which disappointment triggered more strongly in proselfs than in prosocials. Implications for theorizing on emotion, social value orientation, and negotiation are discussed.
作者们研究了社会价值取向的个体差异是否会调节谈判中对他人失望表达的反应。文献提出了相互竞争的假设:第一,亲社会者对他人的失望更敏感,因为他们更关心他人;第二,利己主义者更敏感,因为他们将他人的失望视为对自身结果的威胁。在计算机介导的谈判中,模拟对手表达了失望、无情绪或愤怒,结果支持了第二个预测:利己主义者对失望的对手比对中立或愤怒的对手让步更多,而亲社会者则不受对方情绪的影响。这种效应是由参与者满足他人需求的动机介导的,失望在利己主义者中比在亲社会者中更强烈地引发了这种动机。文中讨论了对情绪、社会价值取向和谈判理论化的启示。