Tountas Yannis, Pavi Elpida, Tsamandouraki Kyriaki, Arkadopoulos Nikolaos, Triantafyllou Dimitra
Centre for Health Services Research, Department of Epidemiology, School of Medicine, University of Athens, Athens, Greece.
Health Promot Int. 2004 Dec;19(4):453-62. doi: 10.1093/heapro/dah407. Epub 2004 Nov 4.
Aretaieion University Hospital participated in the World Health Organization (WHO) Pilot Health Promoting Hospitals Project from 1993 until 1997, when the Hellenic Network of Health Promoting Hospitals was established. This study is an overall evaluation of the participation of Aretaieion Hospital at the HPH Pilot Project. The evaluation comprised two questionnaire surveys, one among all the professionals, and the other among the patients involved in the subprojects. At the professional's survey, the response was 88.6% (39), while at the patient's survey the response was 62.2% (84). Differences were identified between the perceptions of the professionals who were external collaborators and those who were members of the hospital staff. Problems of the Project were reported to be lack of funding, lack of time and personnel shortages, lack of health promotion background and lack of incentives. Major successes were reported to be the personnel training, the development of collaboration and teamwork, the improvement of the overall image of the hospital into the community, the improvement of the working conditions of the personnel. Perception of sustainability of the projects by health professionals was found to be related to how interesting they found their subproject and how relevant to the work of their department. The communication strategy was inadequately planned and this resulted in some difficulties in developing rapport with the patients. However, the patients felt that they benefited from the project, a view also held by the hospital staff professionals.
阿雷泰厄翁大学医院从1993年至1997年参与了世界卫生组织（WHO）的促进健康医院试点项目，在此期间希腊促进健康医院网络得以建立。本研究是对阿雷泰厄翁医院参与促进健康医院试点项目的全面评估。该评估包括两项问卷调查，一项针对所有专业人员，另一项针对参与子项目的患者。在专业人员调查中，回复率为88.6%（39人），而在患者调查中，回复率为62.2%（84人）。外部合作专业人员与医院工作人员的看法之间存在差异。据报告，该项目存在资金短缺、时间不足、人员短缺、缺乏健康促进背景以及缺乏激励措施等问题。据报告，主要成功之处在于人员培训、合作与团队合作的发展、医院在社区中的整体形象改善以及人员工作条件的改善。发现卫生专业人员对项目可持续性的看法与他们对自己子项目的兴趣程度以及与所在部门工作的相关性有关。沟通策略规划不足，这导致在与患者建立融洽关系方面出现一些困难。然而，患者认为他们从该项目中受益，医院工作人员专业人员也持有同样的观点。
