Oandasan Ivy F, Luong Loan, Wojtak Anne
Toronto Community Care Access Centre.
Healthc Q. 2004;7(4):49-52. doi: 10.12927/hcq..16814.
In this era of primary-care reform, family physicians are being encouraged to work in teams with allied health professionals and community resources, including home care services, to ensure optimum care is provided to their patients.
To learn about the experiences of physicians working with home care services as provided by the Toronto Community Care Access Centre.
In early 2001, the Toronto Community Care Access Centre (CCAC) hosted focus groups designed to understand physicians' knowledge of and experiences with the home care services provided by our organization. Data analysis was conducted using grounded theory methodology.
Three themes emerged: (1) family physicians have a limited understanding of home care services; (2) family physicians felt there were inconsistencies related to service provision by CCAC staff; and (3) family physicians felt that their role may not be valued when caring for mutual clients with CCACs.
Better educational interventions informing physicians on CCAC services and improved organizational practices by CCACs may aid in improving the connection between family physicians and CCACs.
在这个初级保健改革的时代，家庭医生被鼓励与包括家庭护理服务在内的联合健康专业人员和社区资源团队合作，以确保为患者提供最佳护理。
了解医生与多伦多社区护理接入中心提供的家庭护理服务合作的经验。
2001年初，多伦多社区护理接入中心（CCAC）举办了焦点小组会议，旨在了解医生对本组织提供的家庭护理服务的了解和经验。使用扎根理论方法进行数据分析。
出现了三个主题：（1）家庭医生对家庭护理服务的了解有限；（2）家庭医生认为CCAC工作人员提供服务存在不一致之处；（3）家庭医生觉得在与CCAC共同护理客户时，他们的角色可能未得到重视。
更好的教育干预措施，让医生了解CCAC服务，以及CCAC改进组织实践，可能有助于改善家庭医生与CCAC之间的联系。
