Chan Albert S
Stanford Medical Informatics Department of Family and Community Medicine, University of California, San Francisco School of Medicine USA.
Stud Health Technol Inform. 2004;106:83-91.
Professionals in industries such as advertising and sales have used techniques of persuasion to enhance the efficacy of marketing campaigns and sales revenues. In contrast, health care has traditionally relied on the persuasive power of facts and evidence to encourage healthy behavior. The evidence suggests, however, that this current approach is failing. Health care experts and opinion leaders cite overwhelming evidence of an epidemic in diseases such as obesity and diabetes, despite numerous initiatives to educate the public how to prevent morbidity and mortality. Health captology, the application of persuasive technology to health care, attempts to leverage proven persuasive techniques to improve clinical outcomes.
广告和销售等行业的专业人士运用说服技巧来提高营销活动的效果和销售收入。相比之下,医疗保健传统上依靠事实和证据的说服力来鼓励健康行为。然而,有证据表明,目前的这种方法正在失效。尽管开展了众多旨在教育公众如何预防发病和死亡的举措,但医疗保健专家和意见领袖仍列举出了肥胖和糖尿病等疾病流行的压倒性证据。健康说服学,即将说服技术应用于医疗保健领域,试图利用已被证实的说服技巧来改善临床结果。