Allen K R, Harris C M
Department of Pathology, Wharfedale General Hospital, Otley, West Yorks, UK.
Ann Clin Biochem. 1992 May;29 ( Pt 3):331-6. doi: 10.1177/000456329202900314.
The satisfaction of general practitioners with the District Chemical Pathology Services in Leeds Western Health District was assessed by means of a postal questionnaire. The areas of interest covered included communication, test turn-round times, format of reports, advice about tests undertaken in the practice and chemical pathology information services. Communication with the laboratory was the major area of dissatisfaction (21% GPs), followed by test turn-round times (14%) and format of reports (10%). More than half the respondents were interested in an offer of help in selecting equipment for their surgeries and subsequent quality control. Customer satisfaction will become an important issue as a result of the NHS reforms and laboratories may find this exercise useful.
通过邮政调查问卷对利兹西部健康区全科医生对地区化学病理服务的满意度进行了评估。调查涵盖的感兴趣领域包括沟通、检测周转时间、报告格式、关于诊所所做检测的建议以及化学病理信息服务。与实验室的沟通是不满的主要方面（21%的全科医生），其次是检测周转时间（14%）和报告格式（10%）。超过一半的受访者对在为其诊所选择设备及后续质量控制方面提供帮助感兴趣。由于国民保健制度改革，客户满意度将成为一个重要问题，实验室可能会发现这项调查很有用。
