客户满意度调查问卷：荷兰成瘾人群中的心理测量特性
The Client Satisfaction Questionnaire: psychometric properties in a Dutch addict population.
作者信息
De Wilde Eveline F, Hendriks Vincent M
机构信息
Parnassia Addiction Research Centre, Parnassia Mental Health Institute, The Hague, The Netherlands.
出版信息
Eur Addict Res. 2005;11(4):157-62. doi: 10.1159/000086396.
AIMS
The aim of this study is to investigate psychometric properties of the Client Satisfaction Questionnaire (CSQ-8) in a Dutch substance abuse population.
METHODS
The CSQ-8 and the Mental Health Thermometer (the standard Dutch satisfaction instrument) were sent to 927 patients of a Dutch substance abuse treatment centre. (response rate 28.3%; n = 262). Data were compared on several variables (i.e., age, gender, ethnicity, treatment type). For a subgroup of responders (n = 84), data were compared with pre-treatment problem severity and treatment need (the European Addiction Severity Index).
FINDINGS
Both internal consistency and concurrent validity were found to be high. Only treatment type had significant effects on CSQ-8 satisfaction scores. Scores were negatively skewed.
CONCLUSION
The CSQ-8 is as suitable an instrument to be used in addict populations, as it is in other populations.
目的
本研究旨在调查客户满意度问卷（CSQ - 8）在荷兰药物滥用人群中的心理测量特性。
方法
将CSQ - 8和心理健康温度计（荷兰标准满意度工具）发送给荷兰一家药物滥用治疗中心的927名患者。（回复率28.3%；n = 262）。对几个变量（即年龄、性别、种族、治疗类型）的数据进行了比较。对于一组回复者（n = 84），将数据与治疗前问题严重程度和治疗需求（欧洲成瘾严重程度指数）进行了比较。
结果
发现内部一致性和同时效度都很高。只有治疗类型对CSQ - 8满意度得分有显著影响。得分呈负偏态。
结论
CSQ - 8在成瘾人群中与在其他人群中一样，是一种适用的工具。
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