Jordan Peter J, Troth Ashlea C
School of Management, Griffith University, Nathan, Queensland.
Contemp Nurse. 2002 Aug;13(1):94-100. doi: 10.5172/conu.13.1.94.
How nurses maintain relationships and resolve conflict in the workplace is considered an important skill in the nursing profession (Hillhouse & Adler, 1997). In this paper we explore the utility of emotional intelligence in predicting an individual's preferred style of conflict resolution. Theorists such as Goleman (1998) have proposed a strong link between emotional intelligence and successful conflict resolution. A preliminary analysis of our empirical study indicates that individuals with high emotional intelligence prefer to seek collaborative solutions when confronted with conflict. Implications for the nursing profession are discussed.
