Linder Jeffrey A, Rose Alan F, Palchuk Matvey B, Chang Frank, Schnipper Jeffrey L, Chan Joseph C, Middleton Blackford
Division of General Medicine, Brigham and Women's Hospital, Boston, MA, USA.
J Biomed Inform. 2006 Dec;39(6):648-55. doi: 10.1016/j.jbi.2005.12.002. Epub 2006 Jan 6.
For applications that require clinician use while interacting with patients, usability testing with standardized patients has the potential to approximate actual patient care in a controlled setting. We used hypothetical scenarios and a standardized patient to collect quantitative and qualitative results in testing an early prototype of a new application, the Acute Respiratory Infection (ARI) Smart Form. The standardized patient fit well into the usability testing sessions. Clinicians had a positive response to the standardized patients and behaved as they normally would during a clinical encounter. Positive findings of the ARI Smart Form included that users thought it had impressive functionality and the potential to save time. Criticism focused on the visual design, which could be streamlined, and navigation, which was difficult in some areas. Based on these results, we are modifying the ARI Smart Form in preparation for use in actual patient care. Standardized patients should be considered for usability testing, especially if an application is to be used during the patient interview.
对于需要临床医生在与患者互动时使用的应用程序，使用标准化患者进行可用性测试有可能在可控环境中模拟实际的患者护理情况。我们使用假设情景和标准化患者来收集定量和定性结果，以测试新应用程序急性呼吸道感染（ARI）智能表单的早期原型。标准化患者非常适合可用性测试环节。临床医生对标准化患者反应积极，并且在临床问诊过程中的表现与平时无异。ARI智能表单的积极结果包括用户认为它功能令人印象深刻且有节省时间的潜力。批评主要集中在视觉设计（可以简化）和导航（某些区域存在困难）方面。基于这些结果，我们正在修改ARI智能表单，为在实际患者护理中使用做准备。应考虑使用标准化患者进行可用性测试，特别是当应用程序要在患者问诊期间使用时。
