de Castro Arnold B, Curbow Barbara, Agnew Jacqueline, Haythornthwaite Jennifer A, Fitzgerald Sheila T
University of Illinois at Chicago, USA.
AAOHN J. 2006 May;54(5):201-9. doi: 10.1177/216507990605400503.
This analysis examines the applicability of the emotional labor scale from the Emotions at Work Scale (EWS) through the assessment of its psychometric properties in a sample of young workers. Factor analysis and test-retest reliability were conducted on a 13-item scale measuring emotional labor. The EWS 13-item emotional labor scale was refined to 9 items. Two subscales were delineated: 5 items measured surface acting and 4 items measured deep acting, each with a mean inter-item correlation of 0.33. Cronbach's alpha was .96 for the 9-item scale, and .71 and .67 for the surface acting and deep acting subscales, respectively. Test-retest reliability was 0.64 for surface acting and 0.51 for deep acting during a mean interval of 3 months. Emotional labor can be quantitatively measured among young workers using the derived 9-item scale, although additional studies further evaluating its use should be conducted.
本分析通过评估情绪劳动量表在年轻工人样本中的心理测量特性，检验了工作情绪量表（EWS）中情绪劳动量表的适用性。对一个测量情绪劳动的13个项目的量表进行了因素分析和重测信度分析。EWS的13个项目的情绪劳动量表被精简为9个项目。划分了两个子量表：5个项目测量表层伪装，4个项目测量深层伪装，每个子量表的平均项目间相关性为0.33。9个项目量表的Cronbach's alpha系数为0.96，表层伪装和深层伪装子量表的系数分别为0.71和0.67。在平均间隔3个月的时间里，表层伪装的重测信度为0.64，深层伪装的重测信度为0.51。虽然应该进行进一步评估其用途的额外研究，但使用导出的9个项目量表可以在年轻工人中对情绪劳动进行定量测量。
