Ellis Shmuel, Mendel Rachel, Nir Michal
The Leon Recanati Graduate School of Business Administration, Faculty of Management, Tel Aviv University, Tel Aviv, Israel.
J Appl Psychol. 2006 May;91(3):669-80. doi: 10.1037/0021-9010.91.3.669.
The claim that appropriate "after-event review (AER)" may increase the relative value of drawing lessons from successes, as compared with failures, was examined in the present study. The study was a laboratory experiment in which the effect of type of AER (failure-focused, success-focused, failure- and success-focused, and no AER review) on performance improvement and causal attributions was tested under conditions of earlier success and earlier failure. In general, 2 results were demonstrated: (a) Drawing lessons from successful experience is feasible, and its effectiveness is contingent upon the type of AER. More specifically, after successful events, the most effective review is that of wrong actions, whereas after failed events, any kind of event review (correct or wrong actions) is effective. (b) AERs elicit more internal (as opposed to external) and specific (as opposed to general) attributions. These 2 classifications moderate the effect of AERs on task performance.
本研究考察了与从失败中吸取教训相比,适当的“事后回顾(AER)”是否可能增加从成功中吸取教训的相对价值。该研究是一项实验室实验,在早期成功和早期失败的条件下,测试了AER类型(关注失败、关注成功、同时关注失败与成功以及无AER回顾)对绩效改进和因果归因的影响。总体而言,有两个结果得到了证实:(a)从成功经验中吸取教训是可行的,其有效性取决于AER的类型。更具体地说,在成功事件之后,最有效的回顾是对错误行为的回顾,而在失败事件之后,任何类型的事件回顾(正确或错误行为)都是有效的。(b)AER会引发更多的内部(而非外部)和具体(而非一般)归因。这两种分类调节了AER对任务绩效的影响。