Berghofer Gerlinde, Schmidl Friedrich, Rudas Stephan
Abteilung für Qualitätssicherung, Kuratorium für Psychosoziale Dienste, Wien, Austria.
Wien Med Wochenschr. 2006 Apr;156(7-8):189-99. doi: 10.1007/s10354-005-0236-7.
Development of a patient satisfaction measure for psychiatric outpatient services.
A pilot version of the Vienna Patient Satisfaction Inventory (Wiener Patientenzufriedenheitsinventar, WPI) was tested in a sample of 92 psychiatric first-time outpatients. Based upon psychometric testing of the pilot version, and content analysis of patients' interviews, an optimized final version of the WPI was developed that took experts' suggestions into account.
A factor analysis extracts four main factors of treatment related to patient satisfaction: quality of relationship and staff competence, treatment management and treatment outcome, treatment environment, and access to care. Psychometric properties of the instrument meet common standards. To patients, interpersonal treatment aspects are clearly more relevant than structural treatment aspects.
Already the pilot version of the WPI has good psychometric properties. The final version of the WPI represents an optimized instrument to measure patient satisfaction that may help increase treatment quality in outpatient psychiatric care.
开发一种用于精神科门诊服务的患者满意度测量工具。
在92名首次就诊的精神科门诊患者样本中测试了维也纳患者满意度量表（Wiener Patientenzufriedenheitsinventar，WPI）的试用版。基于对试用版的心理测量测试以及患者访谈的内容分析，综合专家建议，开发出了WPI的优化最终版。
因子分析提取出与患者满意度相关的四个主要治疗因素：医患关系质量与工作人员能力、治疗管理与治疗结果、治疗环境以及获得治疗的机会。该工具的心理测量特性符合通用标准。对患者而言，人际治疗方面显然比结构性治疗方面更为重要。
WPI的试用版已经具有良好的心理测量特性。WPI的最终版是一种用于测量患者满意度的优化工具，可能有助于提高精神科门诊护理的治疗质量。
