Attfield Simon J, Adams Anne, Blandford Ann
UCLIC Remax House, 31-32 Alfred Place, London, UK.
Health Informatics J. 2006 Jun;12(2):165-77. doi: 10.1177/1460458206063811.
This paper presents findings from a study of information seeking behaviour by National Health Service patients which explored motivational triggers for infor- mation needs. Previous research has highlighted the importance of contextual elements in users' changing information needs. This paper highlights how those needs may centre on specific events: in particular, a patient's consultation with their doctor. Patients initiate information seeking to assess whether they need clinical intervention, in preparation for the patient-doctor consultation and to verify the diagnosis or treatment stemming from that consultation. The study has revealed that having confidence in health practitioners is one key motiva- tion for information seeking. Another is a desire to use health service resources judiciously, efficiently and effectively.
本文介绍了一项关于国民医疗服务体系患者信息寻求行为的研究结果，该研究探讨了信息需求的动机触发因素。先前的研究强调了情境因素在用户不断变化的信息需求中的重要性。本文强调了这些需求如何可能围绕特定事件：特别是患者与医生的会诊。患者开始寻求信息，以评估他们是否需要临床干预，为患者与医生的会诊做准备，并核实会诊得出的诊断或治疗。该研究表明，对医疗从业者有信心是信息寻求的一个关键动机。另一个动机是希望明智、高效且有效地利用医疗服务资源。
