Marcinowicz Ludmiła, Chlabicz Sławomir, Grebowski Ryszard
Department of Family Medicine, Medical University of Białystok, Bialystok, Poland.
J Health Serv Res Policy. 2007 Apr;12(2):86-9. doi: 10.1258/135581907780279639.
To compare replies to open-ended and closed questions about patient satisfaction with family doctors.
Two centres of primary health care in Białystok in northeast Poland were chosen. A self-administered questionnaire was mailed to 1000 people (500 from each centre) aged 18 years and over, randomly selected from the practices. Possible responses to the one closed question were: very good, good, bad, very bad or difficult to say. Replies to two open-ended questions were categorized as positive, neutral, negative or ambivalent.
The response rate was 57.9%. There were some discrepancies between the closed-question response and the open-ended question replies. Some of those who replied good or very good to the closed question expressed negative views in response to the two open-ended questions (14.0% and 12.4%).
Answers to open-ended questions add value to a patient satisfaction survey by providing information that answers to closed questions may not elicite.
比较关于患者对家庭医生满意度的开放式问题和封闭式问题的回答。
选取了波兰东北部比亚韦斯托克的两个初级卫生保健中心。向从这些医疗机构中随机抽取的1000名18岁及以上的人群（每个中心500人）邮寄了一份自填式问卷。对一个封闭式问题的可能回答为：非常好、好、差、非常差或难以说清。对两个开放式问题的回答被归类为积极、中立、消极或矛盾。
回复率为57.9%。封闭式问题的回答与开放式问题的回答之间存在一些差异。一些对封闭式问题回答为好或非常好的人在回答两个开放式问题时表达了负面观点（分别为14.0%和12.4%）。
开放式问题的回答通过提供封闭式问题回答可能无法引出的信息，为患者满意度调查增添了价值。
