Gilat Itzhak, Latzer Yael
ERAN, Israeli Association of Emotional First Aid, P.O. Box 7137, Netanya, 42170, Israel.
Community Ment Health J. 2007 Aug;43(4):401-20. doi: 10.1007/s10597-007-9085-8. Epub 2007 May 21.
The present study examined the help-seeking characteristics of callers to the ten Israeli hotline centers during the Intifada - the Palestinian uprising in the Israeli administered territories. The research method combined quantitative and qualitative analyses of the volunteers' written reports. The quantitative analysis was conducted on a sample of 21,315 structured forms, and the qualitative content analysis was carried out on a sample of 498 verbal descriptions of calls. The quantitative analysis revealed a U-shaped curve illustrating the frequency of Intifada-related calls in relation to the time of the study. The qualitative analysis showed that the main complaints of the callers were focused on direct and masked manifestations of anxiety and feelings of helplessness. The implications of the findings are discussed in terms of understanding the unique psychological response to a new kind of stress, as seen from the perspective of calls to a hotline.
本研究调查了在起义期间（以色列管理领土上的巴勒斯坦起义）拨打以色列十个热线中心电话者的求助特征。研究方法结合了对志愿者书面报告的定量和定性分析。对21315份结构化表格样本进行了定量分析，对498个电话的口头描述样本进行了定性内容分析。定量分析揭示了一条U形曲线，说明了与起义相关电话的频率与研究时间的关系。定性分析表明，来电者的主要抱怨集中在焦虑和无助感的直接和隐性表现上。从热线电话的角度出发，根据对一种新型压力的独特心理反应的理解，对研究结果的意义进行了讨论。
