全科医疗中护理预约的起始、选择与满意度：一项针对患者和护士的横断面调查
Initiation, choice and satisfaction of nursing appointments in general practice: a cross-sectional survey of patients and nurses.
作者信息
Pascoe Shane W, Neal Richard D, Bedford Yvonne E, McMain Sheena S
机构信息
Centre for Primary Health Care and Equity, University of New South Wales, Sydney, Australia.
出版信息
J Clin Nurs. 2007 Jun;16(6):1068-71. doi: 10.1111/j.1365-2702.2007.01667.x.
AIMS AND OBJECTIVES
To compare patients' and nurses' perceptions regarding the initiation of appointments, and to assess patients' satisfaction with appointment provision.
BACKGROUND
Appointment provision is changing in primary care and no research has assessed the initiation of nursing appointments.
DESIGN
Cross-sectional survey assessing patients' and nurses' perceptions of the same appointment.
METHODS
A survey distributed to a convenience sample of patients attending nursing appointments for a two-week period.
RESULTS
Patients are highly satisfied with appointment provision. There is little agreement between patients and nursing staff regarding the initiation of an appointment.
CONCLUSION
Patients are satisfied with appointment provision which can accommodate different perceptions regarding the initiation of an appointment.
RELEVANCE TO CLINICAL PRACTICE
It is important to acknowledge patients' perceptions regarding appointment management as the views of nursing staff differ regarding the initiation of the appointment.
目的与目标
比较患者和护士对预约起始安排的看法，并评估患者对预约服务的满意度。
背景
初级医疗中的预约服务正在发生变化，且尚无研究评估护理预约的起始安排。
设计
横断面调查，评估患者和护士对同一预约的看法。
方法
对为期两周内前来接受护理预约的患者进行便利抽样调查。
结果
患者对预约服务高度满意。患者与护理人员在预约起始安排方面几乎没有一致意见。
结论
患者对预约服务感到满意，该服务能够包容对预约起始安排的不同看法。
与临床实践的相关性
认识到患者对预约管理的看法很重要，因为护理人员在预约起始安排方面存在不同观点。
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