Pascoe Shane W, Neal Richard D, Bedford Yvonne E, McMain Sheena S
Centre for Primary Health Care and Equity, University of New South Wales, Sydney, Australia.
J Clin Nurs. 2007 Jun;16(6):1068-71. doi: 10.1111/j.1365-2702.2007.01667.x.
To compare patients' and nurses' perceptions regarding the initiation of appointments, and to assess patients' satisfaction with appointment provision.
Appointment provision is changing in primary care and no research has assessed the initiation of nursing appointments.
Cross-sectional survey assessing patients' and nurses' perceptions of the same appointment.
A survey distributed to a convenience sample of patients attending nursing appointments for a two-week period.
Patients are highly satisfied with appointment provision. There is little agreement between patients and nursing staff regarding the initiation of an appointment.
Patients are satisfied with appointment provision which can accommodate different perceptions regarding the initiation of an appointment.
It is important to acknowledge patients' perceptions regarding appointment management as the views of nursing staff differ regarding the initiation of the appointment.
比较患者和护士对预约起始安排的看法，并评估患者对预约服务的满意度。
初级医疗中的预约服务正在发生变化，且尚无研究评估护理预约的起始安排。
横断面调查，评估患者和护士对同一预约的看法。
对为期两周内前来接受护理预约的患者进行便利抽样调查。
患者对预约服务高度满意。患者与护理人员在预约起始安排方面几乎没有一致意见。
患者对预约服务感到满意，该服务能够包容对预约起始安排的不同看法。
认识到患者对预约管理的看法很重要，因为护理人员在预约起始安排方面存在不同观点。
