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“分手很难”:全科医生和患者对从全科医生名单中移除患者的看法。

'Breaking up is hard to do': perspectives of general practitioners and patients towards removals from GP lists.

作者信息

Clarke M, Whitford D L, O'Reilly F

机构信息

Department of Family Medicine and General Practice, Royal College of Surgeons in Ireland, Dublin, Ireland.

出版信息

Ir J Med Sci. 2007 Sep;176(3):221-4. doi: 10.1007/s11845-007-0062-6. Epub 2007 Jul 21.

DOI:10.1007/s11845-007-0062-6
PMID:17659430
Abstract

BACKGROUND

The numbers of removals of patients from General Practitioner lists in Ireland is increasing and is a cause for some concern.

AIMS

To examine the views of both general practitioners and patients toward removals of patients from general practitioner lists.

METHODS

Questionnaire survey to general practitioners in North Inner City Dublin who had removed patients from their list over a 1-year period (n = 45) and to the patients they had removed (n = 86). Follow up semi structured interviews were carried out with five general practitioners and ten patients.

RESULTS

For doctors, the decision to remove a problematic patient from their list is generally a positive experience, providing relief and being associated with certainty in both the decision and the process. For the patient, being removed from a GP's list is a negative experience, stressful and confusing.

CONCLUSIONS

There is a need for the development of a clear responsive, transparent and supportive system for removing patients from a GP list.

摘要

背景

爱尔兰从全科医生名单中移除患者的数量在增加,这引起了一些关注。

目的

探讨全科医生和患者对从全科医生名单中移除患者的看法。

方法

对都柏林市中心北部在1年期间从其名单中移除患者的全科医生(n = 45)及其移除的患者(n = 86)进行问卷调查。对五名全科医生和十名患者进行了后续半结构化访谈。

结果

对于医生来说,从名单中移除有问题的患者的决定通常是一种积极的经历,能带来解脱感,并且在决策和过程中都伴随着确定性。对于患者来说,被从全科医生名单中移除是一种负面经历,会带来压力和困惑。

结论

需要建立一个清晰、响应迅速、透明且支持性的系统,用于将患者从全科医生名单中移除。

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Patient Educ Couns. 2006 May;61(2):292-8. doi: 10.1016/j.pec.2005.04.008.
2
Breaking up is never easy: GPs' accounts of removing patients from their lists.分手从来都不容易:全科医生讲述将患者从其名单中移除的经历。
Fam Pract. 2003 Dec;20(6):628-34. doi: 10.1093/fampra/cmg602.
3
Patients' accounts of being removed from their general practitioner's list: qualitative study.
患者关于被从全科医生名单中除名的叙述:定性研究。
BMJ. 2003 Jun 14;326(7402):1316. doi: 10.1136/bmj.326.7402.1316.
4
Reasons for patient removals: results of a survey of 1005 GPs in Northern Ireland.患者被移除的原因:对北爱尔兰1005名全科医生的调查结果
Br J Gen Pract. 2001 Aug;51(469):661-3.
5
General practitioners' reasons for removing patients from their lists: postal survey in England and Wales.全科医生将患者从其名单中移除的原因:英格兰和威尔士的邮政调查
BMJ. 2001 May 12;322(7295):1158-9. doi: 10.1136/bmj.322.7295.1158.
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Is 'shared decision-making' feasible in consultations for upper respiratory tract infections? Assessing the influence of antibiotic expectations using discourse analysis.“共同决策”在上呼吸道感染咨询中是否可行?运用话语分析评估对抗生素期望的影响。
Health Expect. 1999 May;2(2):105-117. doi: 10.1046/j.1369-6513.1999.00045.x.
7
Unwelcome customers? The epidemiology of removal from general practitioner lists in Sheffield.不受欢迎的患者?谢菲尔德地区从全科医生名单中被移除的流行病学情况。
Br J Gen Pract. 1998 Dec;48(437):1837-9.
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Partnerships with patients: the pros and cons of shared clinical decision-making.与患者的合作关系:共同临床决策的利弊
J Health Serv Res Policy. 1997 Apr;2(2):112-21. doi: 10.1177/135581969700200209.
9
Patient removals from general practitioner lists in Northern Ireland: 1987-1996.北爱尔兰全科医生名单上患者的移除情况:1987 - 1996年
Br J Gen Pract. 1998 Oct;48(435):1669-73.