Yamagishi Manaho, Kobayashi Toshio, Kobayashi Takemasa, Nagami Makiko, Shimazu Akihito, Kageyama Takayuki
Graduate School of Health Science, Hiroshima University, Hiroshima, Japan.
J Nurs Manag. 2007 Sep;15(6):603-7. doi: 10.1111/j.1365-2834.2007.00739.x.
The purpose of this study was to examine the effects of web-based assertion training programmes for Japanese hospital nurses based on their assertion knowledge, attitude and behaviour, job stress and depression. Job stress has been reported to be high among Japanese hospital nurses, and it is thought that assertion, one type of communication skill, could help nurses to better manage their job stress.
Twenty-five nurses from an urban tertiary hospital in western Japan completed the 70-minute assertion programme during 3 weeks. The changes between pretraining and post-training and between pretraining and 1 month after the training were tested.
Results showed that assertion knowledge and voluntary behaviour in assertive behaviour had increased at post-training and remained higher a month later. With regard to job stress, mental workload decreased.
The results show the effects of web-based assertion training on assertion skills and stress management for Japanese hospital nurses.
本研究旨在基于日本医院护士的自信知识、态度与行为、工作压力及抑郁状况，考察基于网络的自信训练项目的效果。据报道，日本医院护士的工作压力很大，而作为一种沟通技巧的自信被认为有助于护士更好地应对工作压力。
来自日本西部一家城市三级医院的25名护士在3周内完成了时长70分钟的自信训练项目。对训练前与训练后以及训练前与训练后1个月之间的变化进行了测试。
结果显示，训练后自信知识及自信行为中的自发行为有所增加，且在1个月后仍保持较高水平。关于工作压力，心理负荷有所降低。
结果表明基于网络的自信训练对日本医院护士的自信技能及压力管理有效果。
