Whiting Steven W, Podsakoff Philip M, Pierce Jason R
Department of Managerial Sciences, J.Mack Robinson College of Business, Georgia State University, Atlanta, GA 30303, USA.
J Appl Psychol. 2008 Jan;93(1):125-39. doi: 10.1037/0021-9010.93.1.125.
Despite the fact that several studies have investigated the relationship between organizational citizenship behavior and performance appraisal ratings, the vast majority of these studies have been cross-sectional, correlational investigations conducted in organizational settings that do not allow researchers to establish the causal nature of this relationship. To address this lack of knowledge regarding causality, the authors conducted 2 studies designed to investigate the effects of task performance, helping behavior, voice, and organizational loyalty on performance appraisal evaluations. Findings demonstrated that each of these forms of behavior has significant effects on performance evaluation decisions and suggest that additional attention should be directed at both voice and organizational loyalty as important forms of citizenship behavior aimed at the organization.
尽管已有多项研究探讨了组织公民行为与绩效评估评级之间的关系，但这些研究绝大多数都是在组织环境中进行的横断面相关调查，无法让研究人员确定这种关系的因果性质。为了解决这一因果关系知识的不足，作者进行了两项研究，旨在调查任务绩效、帮助行为、建言和组织忠诚度对绩效评估的影响。研究结果表明，这些行为形式中的每一种都对绩效评估决策有显著影响，并表明建言和组织忠诚度作为针对组织的重要公民行为形式，应得到更多关注。
