Caldwell Barrett S
School of Industrial Engineering, Purdue University, 315 N Grant St, Room 228D, West Lafayette, IN 47907-2023, USA.
Appl Ergon. 2008 Jul;39(4):427-38. doi: 10.1016/j.apergo.2008.02.010. Epub 2008 Apr 1.
This paper provides an overview of opportunities and challenges for expert coordination, knowledge sharing, and task performance using advanced information and communication technologies. Evolving in part from [Hendrick, H., 1991. Ergonomics in organizational design and management. Ergonomics 34(6), 743-756] discussion of macroergonomics, this paper describes the author's framework for systems engineering analysis of information flow and performance at team and organizational units of analysis. Work in the author's research lab has focused on several aspects of information technology use and team interactions to support shared understandings, task demands, and effective responses in responses to events. Multiple empirical studies are summarized describing evaluations of technology use, task cycles and expert knowledge coordination in several settings, including aerospace, healthcare, and project management.
本文概述了利用先进的信息和通信技术进行专家协调、知识共享和任务执行所面临的机遇与挑战。本文部分源于[亨德里克，H.，1991年。组织设计与管理中的人机工程学。《人机工程学》34(6)，743 - 756]对宏观人机工程学的讨论，描述了作者对团队和组织分析单位的信息流与绩效进行系统工程分析的框架。作者研究实验室的工作聚焦于信息技术使用和团队互动的多个方面，以支持在应对事件时的共享理解、任务需求和有效响应。总结了多项实证研究，描述了在包括航空航天、医疗保健和项目管理在内的多个环境中对技术使用、任务周期和专家知识协调的评估。
