Szluha Kornélia, Lazányi Kornélia, Horváth Akos, Szántó János, Tóth Judit, Hernádi Zoltán, Póka Róbert, Damjanovich László, Garami Zoltán, Fülöp Balázs, Molnár Péter
Debreceni Egyetem, Orvos- és Egészségtudományi Centrum, Sugárterápia Tanszék, Debrecen.
Magy Onkol. 2008 Mar;52(1):65-9. doi: 10.1556/MOnkol.52.2008.1.9.
In the course of their everyday work health care professionals (HCPs) often have to change their true feelings. The literature labels this performance as emotional labor. This article is presenting data on the characteristics of HCPs' most endangered by the negative consequences of emotional labor. Our simple choice question survey was conducted at Debrecen University Medical Healthcare Center with the help of 50 oncology HCPs volunteers. Nearly 90% of the HCPs examined change their true feelings in the course of work. It is very difficult to classify those threatened by the negative upshot of this emotional labor. Due to our research we found appalling differences of work motivation that were tightly interconnected with the respondents' emotional labor and their perceived role/emotional expectations. We succeeded in establishing three clusters and defining each cluster's characteristics. Figures suggest that only somewhat more than the half of the HCPs is authentic professional helper, and 45% of them does not or only slightly perceive the patients' demands concerning their work. Therefore, it is important that the work environment does not only assist the work of HCPs by professional means, but along emotional dimensions as well.
在日常工作中，医疗保健专业人员（HCPs）常常不得不改变他们的真实感受。文献将这种表现称为情感劳动。本文展示了受情感劳动负面影响威胁最大的医疗保健专业人员的特征数据。我们在德布勒森大学医学医疗中心对50名肿瘤学医疗保健专业人员志愿者进行了简单的选择题调查。近90%接受检查的医疗保健专业人员在工作过程中会改变他们的真实感受。很难对那些受到这种情感劳动负面结果威胁的人进行分类。通过我们的研究，我们发现了与受访者的情感劳动及其感知到的角色/情感期望紧密相关的惊人的工作动机差异。我们成功地建立了三个集群并定义了每个集群的特征。数据表明，只有略多于一半的医疗保健专业人员是真正的专业帮助者，其中45%的人没有或只是略微察觉到患者对他们工作的要求。因此，重要的是工作环境不仅要通过专业手段协助医疗保健专业人员的工作，还要在情感层面提供帮助。
