Lazányi Kornélia, Molnár Péter, Szluha Kornélia
Debreceni Egyetem, Orvos- és Egészségtudományi Centrum, Altalános Orvostudományi Kar Magatartástudományi Intézet Debrecen.
Orv Hetil. 2007 Jun 3;148(22):1017-21. doi: 10.1556/OH.2007.27909.
Health care professionals do not have emotional labour obligations in their employment contract. However, in everyday work it is often inevitable for them to change their true feelings. This is critically true for professionals treating chronic or cancer patients. The suitable emotional state of the treatment staff does not only influence the practitioner-patient relationship but the process of recovery as well. Depending on the way one might get into the appropriate emotional state, the literature distinguishes between surface, deep and genuine acting. While surface and deep emotional labour has numerous negative psychological consequences genuine acting is usually accompanied by positive side effects. For those working in the field of oncology, emotional labour is a part of the role expectations of the professionals. This is how the appropriate attitude is a fundamental part of the professionals' essence. For the in depth analysis of subjects related to emotional labour, the authors adopted ideas from L. Festinger 's cognitive dissonance theory. The best way to alleviate cognitive dissonance and the negative side effects of emotional labour is to prevent the emergence of them. Oncology professionals should fit their role expectations genuinely, without particular efforts. If this was impossible, or the particular life situations did not allow genuine acting, it is the employer's and the workmates' common duty to help professionals, to ease the load of emotional labour, to diminish the occurring cognitive dissonance with the help of appropriate recompense.
医疗保健专业人员在其雇佣合同中没有情感劳动义务。然而，在日常工作中，他们往往不可避免地要改变自己的真实感受。对于治疗慢性病或癌症患者的专业人员来说尤其如此。治疗人员合适的情绪状态不仅会影响医患关系，还会影响康复过程。根据进入适当情绪状态的方式，文献区分了表面表演、深度表演和真实表演。虽然表面和深度情感劳动会产生许多负面心理后果，但真实表演通常伴随着积极的副作用。对于从事肿瘤学领域工作的人来说，情感劳动是专业人员角色期望的一部分。这就是适当的态度是专业人员本质的基本组成部分的原因。为了深入分析与情感劳动相关的主题，作者采用了L.费斯汀格认知失调理论的观点。减轻认知失调和情感劳动负面影响的最佳方法是防止它们的出现。肿瘤学专业人员应该真正符合他们的角色期望，而无需特别努力。如果这不可能，或者特定的生活状况不允许真实表演，那么雇主和同事有共同的责任帮助专业人员，减轻情感劳动的负担，通过适当的补偿来减少出现的认知失调。
