Gray Benjamin
Canterbury Christ Church University.
Nurs Times. 2009;105(8):26-9.
This is the first in a two-part series on emotional labour, a trained and individualised response to help manage the emotions of patients. It reviews relevant literature to define and explore this concept in nursing, and considers examples of emotional labour and makes recommendations for future policy and research. Part 2 of this research, to be published in next week's issue, examines routine aspects of emotional labour in nursing and the barriers to recognising this aspect of work.
这是关于情感劳动的系列文章的第一篇，该系列共两篇。情感劳动是一种经过训练的个性化反应，旨在帮助管理患者的情绪。本文回顾了相关文献，以界定和探讨护理领域中的这一概念，考量了情感劳动的实例，并对未来的政策制定和研究提出了建议。本研究的第二篇将于下周发表，将审视护理中情感劳动的日常方面以及认识这一工作层面所面临的障碍。
