Szluha Kornélia, Lazányi Kornélia, Molnár Péter
Debreceni Egyetem Orvos- és Egészségtudományi Centrum, Sugárterápia Tanszék, 4012 Debrecen.
Magy Onkol. 2007;51(1):47-51. Epub 2007 Apr 8.
Oncologists and related health care professionals (HCPs) do not only have to follow professional protocols in their everyday work, but also have to communicate proper attitudes towards patients suffering from malignant diseases. This task is often a heavier load than the implementation of professional activities themselves. The present article is based on a survey on HCP work motivation, employment parameters and correlations with emotional labour. Fifty oncology HCPs at Debrecen University Medical Health Sciences Centre volunteered to participate in this survey containing 20 simple-choice questions. More than 90 percent of HCPs make an effort to hide their emotional state, giving way to possible negative side effects. The survey showed significant differences between the level of emotional labour of those working in the field of oncology longer or shorter than ten years. Surface and deep emotional labour is more frequent among professionals already working in oncology for a longer period of time. This can serve us with explanation to the burn-out syndrome so frequent in this profession. To diminish the load of emotional labour, healthcare institutes have to aim at hiring employees that spontaneously fit the emotional and behavioural norms facing them, and do not need officially prescribed behavioural norms for everyday work. Their constant need for respect and appreciation of their values must be kept in mind, because the capability of genuine emotional labour diminishes parallel to the number of years spent in work.
肿瘤学家和相关医疗保健专业人员（HCPs）不仅在日常工作中必须遵循专业规程，而且还必须对患有恶性疾病的患者表达恰当的态度。这项任务往往比开展专业活动本身的负担更重。本文基于一项关于医疗保健专业人员工作动机、就业参数以及与情绪劳动相关性的调查。德布勒森大学医学健康科学中心的50名肿瘤医疗保健专业人员自愿参与了这项包含20个单选题的调查。超过90%的医疗保健专业人员努力隐藏自己的情绪状态，这可能会产生负面副作用。调查显示，从事肿瘤学领域工作时间超过或不足十年的人员在情绪劳动水平上存在显著差异。在肿瘤学领域工作时间较长的专业人员中，表面和深度情绪劳动更为频繁。这可以解释该职业中经常出现的职业倦怠综合征。为了减轻情绪劳动的负担，可以解释该职业中经常出现的职业倦怠综合征。为了减轻情绪劳动的负担，医疗机构必须致力于招聘那些自然符合他们所面临的情绪和行为规范、日常工作不需要官方规定行为规范的员工。必须牢记他们对自身价值观得到尊重和赞赏的持续需求，因为真正的情绪劳动能力会随着工作年限的增加而下降。
