Norman P, Fitter M
Department of Psychology, University of Sheffield, UK.
Fam Pract. 1991 Jun;8(2):129-32. doi: 10.1093/fampra/8.2.129.
This paper describes the reactions of 159 patients to the way in which they were invited to participate in a health screening programme and their views on the screening appointment itself. It was found that those invited by letter, rather than opportunistically during a routine consultation, thought their appointment time harder to keep. A group of patients identified as relatively infrequent consulters were less likely to believe that the invite showed the practice to be interested in their health. However, overall the patients' perceptions of both the way in which they were invited and the screening appointment itself were found to be very positive and their satisfaction ratings high.
本文描述了159名患者对他们被邀请参加健康筛查计划的方式的反应，以及他们对筛查预约本身的看法。研究发现，那些通过信件被邀请的患者，而非在常规会诊时被随机邀请的患者，认为他们的预约时间更难遵守。一组被确定为相对不常就诊的患者不太可能相信邀请表明医疗机构对他们的健康感兴趣。然而，总体而言，患者对他们被邀请的方式以及筛查预约本身的看法非常积极，满意度评分也很高。
