Murray M G, Snyder J C
Palo Alto Division, Department of Veterans Affairs Medical Center, California 94304.
J Psychosoc Nurs Ment Health Serv. 1991 Jul;29(7):24-9. doi: 10.3928/0279-3695-19910701-06.
Increasing patient to staff assaults led to the development of a Nursing Consultation Service, which can respond to the needs of assault victims and set the tone for institutional attitudes of nonblaming concern. A member of the consultation service meets with each known assault victim to review the incident, offer support, and provide assistance in addressing issues aroused by the incident. Implementation of this service and the use of a continuous monitor to track assault incidents is vital to highlight problem areas and develop assault prevention strategies.
患者对医护人员攻击事件的增多促使了护理咨询服务的发展，该服务能够响应攻击受害者的需求，并为机构秉持的无指责关怀态度奠定基调。咨询服务的一名成员会与每一位已知的攻击受害者会面，以回顾事件经过、提供支持，并协助处理该事件引发的问题。实施这项服务以及使用持续监测器来跟踪攻击事件，对于突出问题领域和制定攻击预防策略至关重要。
