Center for Quality and Productivity Improvement, University of Wisconsin-Madison, 1550 Engineering Dr., Madison, WI 53706, USA.
Appl Ergon. 2009 Sep;40(5):915-21. doi: 10.1016/j.apergo.2009.01.005. Epub 2009 Feb 20.
Production in the automotive industry, based on assembly line work, is now characterized by lean manufacturing and customization. This results in greater flexibility and increased quality demands, including worker performance self-monitoring. The objectives of this study are to refine the concept of performance self-monitoring and to characterize the strategies developed by operators to achieve it. Data were collected based on the method of individual auto-confrontation, consisting of two steps: eleven assembly-line operators of a French automotive company were individually observed and video-taped while they were working; an interview then allowed each operator to discuss his/her activity based on the video-tape. This study expands the concept of performance self-monitoring by highlighting three types of strategies directly oriented toward quality: prevention, feedback control and control action strategies.
汽车行业的生产基于流水线作业，现在的特点是精益制造和定制化。这导致了更大的灵活性和更高的质量要求，包括工人的自我监控。本研究的目的是完善自我监控的概念，并描述操作人员为实现自我监控所制定的策略。研究数据基于个体自我对抗的方法收集，包括两个步骤：对法国一家汽车公司的十一名装配线操作人员进行个体观察和录像；然后，让每个操作人员根据录像讨论他们的活动。本研究通过突出直接面向质量的三种策略（预防策略、反馈控制策略和控制行动策略）扩展了自我监控的概念。
