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加纳城郊地区动物保健服务的客户评估

Client assessment of animal health care delivery in peri-urban Ghana.

作者信息

Turkson P K

机构信息

Department of Animal Science, School of Agriculture, University of Cape Coast, Cape Coast, Ghana.

出版信息

Rev Sci Tech. 2008 Dec;27(3):731-40. doi: 10.20506/rst.27.3.1833.

DOI:10.20506/rst.27.3.1833
PMID:19284041
Abstract

The study used a questionnaire to assess the delivery of veterinary services as perceived by users in four peri-urban areas in Ghana. Eight hundred and eighty nine respondents were interviewed: 10.7% were cattle farmers, 27.4% were small ruminant farmers, 14.2% were pig farmers, 45.1% were poultry farmers and 2.6% reared various animals on a part-time basis. Most of the animal health needs were either met by the owners (50.4%) or by veterinarians (41.6%). Veterinarians were mainly consulted for advice on animal health, disease diagnosis and treatments. Most respondents (65.7%) had no difficulty in getting help from government services. Higher proportions of interviewees perceived effectiveness, efficiency, service quality, staff attitude and technical competence as 'good' or 'very good'. However, equity and accessibility were thought to be 'fair' to 'very poor', and the cost of drugs was considered expensive' or 'very expensive'. The study identified strengths and weaknesses in the delivery of animal health services in peri-urban Ghana and this information could be used as a basis to improve the overall quality of these services in the future.

摘要

该研究使用问卷调查来评估加纳四个城郊地区的用户对兽医服务的看法。共采访了889名受访者:10.7%是养牛户,27.4%是小反刍动物养殖户,14.2%是养猪户,45.1%是家禽养殖户,2.6%是兼职饲养各种动物的养殖户。大多数动物健康需求由动物主人(50.4%)或兽医(41.6%)满足。兽医主要就动物健康、疾病诊断和治疗提供咨询。大多数受访者(65.7%)在获得政府服务帮助方面没有困难。较高比例的受访者认为有效性、效率、服务质量、工作人员态度和技术能力为“良好”或“非常好”。然而,公平性和可及性被认为是“一般”到“非常差”,药品成本被认为“昂贵”或“非常昂贵”。该研究确定了加纳城郊地区动物健康服务提供方面的优势和劣势,这些信息可作为未来提高这些服务整体质量的基础。

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