Department of Management, Warrington College of Business Administration, University of Florida, Gainsville, FL 36211, USA.
J Appl Psychol. 2009 Nov;94(6):1438-51. doi: 10.1037/a0016752.
The authors combined affective events theory (H. M. Weiss & Cropanzano, 1996) and the transactional stress model (R. S. Lazarus & Folkman, 1984) to build and test a model specifying the dynamic, emotion-based relationships among challenge and hindrance stressors and citizenship and counterproductive behaviors. The study employed an experience sampling methodology. Results showed that challenge stressors had offsetting indirect links with citizenship behaviors through attentiveness and anxiety and a positive indirect effect on counterproductive behaviors through anxiety. Hindrance stressors had a negative indirect effect on citizenship behaviors through anxiety and a positive indirect effect on counterproductive behaviors through anxiety and anger. Finally, multilevel moderating effects showed that the relationship between hindrance stressors and anger varied according to employees' levels of neuroticism.
作者结合情感事件理论（H.M. Weiss 和 Cropanzano，1996）和交易应激模型（R.S. Lazarus 和 Folkman，1984），构建并检验了一个模型，该模型具体说明了挑战性和阻碍性应激源与公民行为和反生产行为之间的动态、基于情绪的关系。本研究采用了经验抽样法。结果表明，挑战性应激源通过注意力和焦虑对公民行为产生了抵消的间接影响，而通过焦虑对反生产行为产生了积极的间接影响。阻碍性应激源通过焦虑对公民行为产生了负向的间接影响，通过焦虑和愤怒对反生产行为产生了正向的间接影响。最后，多层次调节效应表明，阻碍性应激源与愤怒之间的关系因员工神经质水平的不同而有所不同。
