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挑战-阻碍-威胁评估框架及其对员工工作幸福感和行为的不同影响。

The Challenge-Hindrance-Threat Appraisal Framework and the Differential Effects on Employees' Work Well-Being and Behaviors.

作者信息

Chen Qin, Chen Mengfan, Lin Lin, Bai Xinwen

机构信息

CAS Key Laboratory of Behavioral Science, Institute of Psychology, Chinese Academy of Sciences, Beijing 100101, China.

Department of Psychology, University of Chinese Academy of Sciences, Beijing 100049, China.

出版信息

Behav Sci (Basel). 2024 Aug 23;14(9):734. doi: 10.3390/bs14090734.

Abstract

Considering the current economic and employment landscape, marked by high levels of uncertainty and challenges, this study introduces the challenge-hindrance-threat appraisal (CHTA) framework to examine workplace stress, with a particular focus on the often-overlooked role of threat appraisal. Across three studies using independent samples and multi-wave survey data, our research provides evidence supporting the CHTA framework and reveals the differential effects of three types of stress appraisals on the work-related well-being and behaviors of individuals. Specifically, Study 1 establishes the three-factor structure of CHTA, confirming its robust psychometric properties in each appraisal dimension. Study 2 demonstrates that threat appraisals offer unique insights into stress-related outcomes, beyond challenge and hindrance appraisals. Study 3 reveals that challenge appraisals foster learning behavior through enhancing work engagement and reduce turnover intentions through alleviating emotional exhaustion. Conversely, threat appraisals escalate turnover intentions through intensifying emotional exhaustion. Interestingly, hindrance appraisals exhibit no significant effect on either work engagement or emotional exhaustion, precluding any indirect influence on learning behavior or turnover intentions. In conclusion, this research underscores the importance of differentiating between the three types of cognitive appraisals of stress-namely, challenge, hindrance, and threat appraisals-in stress management in order to enhance employee well-being and organizational effectiveness.

摘要

考虑到当前经济和就业形势充满高度不确定性和挑战,本研究引入挑战-阻碍-威胁评估(CHTA)框架来审视工作压力,尤其关注常被忽视的威胁评估的作用。在三项使用独立样本和多波调查数据的研究中,我们的研究提供了支持CHTA框架的证据,并揭示了三种压力评估对个体工作相关幸福感和行为的不同影响。具体而言,研究1确立了CHTA的三因素结构,证实了其在每个评估维度上强大的心理测量特性。研究2表明,威胁评估能提供超越挑战和阻碍评估的、与压力相关结果的独特见解。研究3揭示,挑战评估通过增强工作投入促进学习行为,并通过减轻情绪耗竭降低离职意愿。相反,威胁评估通过加剧情绪耗竭提高离职意愿。有趣的是,阻碍评估对工作投入或情绪耗竭均无显著影响,因此不会对学习行为或离职意愿产生任何间接影响。总之,本研究强调在压力管理中区分三种压力认知评估类型(即挑战、阻碍和威胁评估)对于提高员工幸福感和组织效能的重要性。

https://cdn.ncbi.nlm.nih.gov/pmc/blobs/e366/11428960/ff7fd1001385/behavsci-14-00734-g0A1.jpg

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