Western Michigan University School ofCommunication, Kalamazoo, Michigan 49008-5318, USA.
Qual Health Res. 2010 Jan;20(1):15-28. doi: 10.1177/1049732309355289.
Nurses occupy a central position in today's increasingly collaborative health care teams that place a premium on quality patient care. In this study we examined critical team processes and identified specific nurse-team communication practices that were perceived by team members to enhance patient outcomes. Fifty patient-care team members were interviewed to uncover forms of nurse communication perceived to improve team performance. Using a grounded theory approach and constant comparative analysis, study findings reveal two critical processes nurses contribute to as the most central and consistent members of the health care team: ensuring quality decisions and promoting a synergistic team. Moreover, the findings reveal 15 specific nurse-team communication practices that comprise these processes, and thereby are theorized to improve patient outcomes.
护士在当今日益注重协作的医疗团队中处于核心地位，这些团队非常重视提供高质量的患者护理。在这项研究中，我们研究了关键的团队流程，并确定了团队成员认为可以改善患者预后的具体护士团队沟通实践。我们采访了 50 名患者护理团队成员，以发现被认为可以改善团队绩效的护士沟通形式。使用扎根理论方法和不断比较分析，研究结果揭示了护士作为医疗团队中最核心和一致的成员所做出的两个关键贡献过程：确保质量决策和促进协同团队。此外，研究结果还揭示了包含这些过程的 15 种具体的护士团队沟通实践，因此可以改善患者的预后。
