Olivet Jeffrey, McGraw Sarah, Grandin Megan, Bassuk Ellen
National Center on Family Homelessness, 181 Wells Avenue, Newton, MA 02459, USA.
J Behav Health Serv Res. 2010 Apr;37(2):226-38. doi: 10.1007/s11414-009-9201-3. Epub 2010 Jan 6.
Hiring and retaining appropriate staff is essential for programs serving those who have experienced chronic homelessness. This paper describes specific staffing challenges and strategies from the Collaborative Initiative to Help End Chronic Homelessness (CICH), an 11-site, multi-agency Federal program designed to serve people experiencing chronic homelessness who also have a disabling condition such as substance use or mental health problems. This paper addresses approaches to staffing including team structures, staff supervision, and training. Challenges identified include low pay, high rates of burnout and turnover, limited time for supervision, and multiple staff training needs. This paper also explores specific staffing strategies based on the experience of the CICH sites, and concludes with implications for practice, research, and policy, including recommendations for ongoing staff training, suggestions for future mixed-methods research, and a call for an enhanced focus on strengthening the homeless services workforce.
招聘和留住合适的员工对于为经历长期无家可归的人提供服务的项目至关重要。本文描述了“帮助终结长期无家可归合作倡议”（CICH）面临的具体人员配置挑战和策略，CICH是一个由11个地点、多机构参与的联邦项目，旨在为那些经历长期无家可归且患有残疾状况（如药物使用或心理健康问题）的人提供服务。本文探讨了人员配置方法，包括团队结构、员工监督和培训。所确定的挑战包括低薪、高倦怠率和高离职率、监督时间有限以及多种员工培训需求。本文还根据CICH各地点的经验探索了具体的人员配置策略，并得出了对实践、研究和政策的启示，包括对持续员工培训的建议、对未来混合方法研究的建议，以及呼吁更加注重加强无家可归者服务工作队伍。
