连续性与患者满意度的关系：系统评价。
The relationship between continuity and patient satisfaction: a systematic review.
机构信息
Mt Sinai School of Medicine, New York, NY 10128, USA.
出版信息
Fam Pract. 2010 Apr;27(2):171-8. doi: 10.1093/fampra/cmp099. Epub 2010 Jan 6.
BACKGROUND
Continuity between doctors and patients likely affects patient satisfaction.
OBJECTIVE
To assess the current evidence on the relationship between continuity and patient satisfaction.
METHODS
Systematic review of studies of adults in general, family, or internal medicine practices with ongoing, direct, face-to-face contact with their physician. Measures of the relationship between continuity and patient satisfaction were examined.
RESULTS
A MEDLINE search covering 1984-2007 and a Cumulative Index to Nursing and Allied Health Literature search covering 1981-2007 identified 263 relevant studies and 12 studies met inclusion criteria. There were 12 different continuity measures and 9 different satisfaction measures.
CONCLUSIONS
Continuity has a variable effect on patient satisfaction.
背景
医生和患者之间的连续性可能会影响患者的满意度。
目的
评估目前关于连续性与患者满意度之间关系的证据。
方法
对成人在一般、家庭或内科实践中与医生进行持续、直接、面对面接触的研究进行系统评价。研究考察了连续性与患者满意度之间的关系。
结果
对 1984 年至 2007 年的 MEDLINE 搜索和对 1981 年至 2007 年的 Cumulative Index to Nursing and Allied Health Literature 搜索共确定了 263 项相关研究，其中 12 项研究符合纳入标准。有 12 种不同的连续性测量方法和 9 种不同的满意度测量方法。
结论
连续性对患者满意度的影响是可变的。
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