Olavarria Marcela, Beaulac Julie, Bélanger Alexandre, Young Marta, Aubry Tim
Center for Research on Educational and Community Services & School of Psychology, University of Ottawa, Ontario, Canada.
J Cult Divers. 2009 Winter;16(4):140-50.
In an effort to address the significant socio-cultural changes in the population demographics of the United States (US) and Canada, organizations are increasingly seeking ways of improving their level of cultural competence. Evaluating organizational cultural competence is essential to address the needs of ethnic and cultural minorities. Yet, research related to organizational cultural competence is relatively new. The purpose of this paper is to review the extant literature with a specific focus on: (1) identifying the key standards that define culturally competent community health and social service organizations; and (2) outlining the core elements for evaluating cultural competence in a health and social service organization. Furthermore, issues related to choosing self-assessment tools and conducting an evaluation will be explored.
为应对美国和加拿大人口结构中重大的社会文化变化，各组织越来越多地寻求提高其文化能力水平的方法。评估组织的文化能力对于满足少数族裔和文化群体的需求至关重要。然而，与组织文化能力相关的研究相对较新。本文的目的是回顾现有文献，特别关注：（1）确定界定具有文化能力的社区卫生和社会服务组织的关键标准；（2）概述评估卫生和社会服务组织文化能力的核心要素。此外，还将探讨与选择自我评估工具和进行评估相关的问题。
