Cherner Rebecca, Olavarria Marcela, Young Marta, Aubry Tim, Marchant Christina
University of Ottawa, Ottawa, Ontario, Canada.
University of Ottawa, Ottawa, Ontario, Canada
Health Promot Pract. 2014 Sep;15(5):675-84. doi: 10.1177/1524839914532650. Epub 2014 May 1.
Cultural competence is an important component of client-centered care in health promotion and community health services, especially considering the changing demographics of North America. Although a number of tools for evaluating cultural competence have been developed, few studies have reported on the results of organizational cultural competence evaluations in health care or social services settings. This article aims to fill this gap by providing a description of a cultural competence evaluation of a community health center serving a diverse population. Data collection included reviewing documents, and surveying staff, management, and the Board of Directors. The organization fully met 28 of 53 standards of cultural competence, partially met 21 standards, and did not meet 2 standards, and 2 standards could not be assessed due to missing information. The advantages and lessons learned from this organizational cultural competence evaluation are discussed.
文化能力是健康促进和社区卫生服务中以客户为中心的护理的重要组成部分，尤其是考虑到北美不断变化的人口结构。尽管已经开发了一些评估文化能力的工具，但很少有研究报告医疗保健或社会服务环境中组织文化能力评估的结果。本文旨在通过描述对一个服务于多样化人群的社区卫生中心的文化能力评估来填补这一空白。数据收集包括审查文件，以及对工作人员、管理层和董事会进行调查。该组织完全符合文化能力53项标准中的28项，部分符合21项标准，不符合2项标准，另有2项标准因信息缺失无法评估。本文讨论了此次组织文化能力评估的优点和经验教训。
