Peking University Health Science Center, School of Public Health, Health Policy and Management, 38 Xue Yuan Road, Haidian District, Beijing 100083, China.
Health Place. 2010 May;16(3):477-88. doi: 10.1016/j.healthplace.2009.12.005. Epub 2009 Dec 16.
Around 58 community health centers (CHCs) were investigated to evaluate their performance, and 372 residents were surveyed randomly about their satisfaction towards these centers. State-owned CHCs gained the least benefits and received most patient visits. Residents' opinions about health professionals working in these centers showed marked distrust due to their insufficient work experience and low education level; however, affordability, availability and access to services and drugs among CHCs generated comparatively high satisfaction. Therefore, enhancing CHCs' service delivery is a necessity to improve the quality of community doctors and nurses, increase enrolment and training programs, and augmenting hospitals' support to CHCs.
对约 58 个社区卫生中心（CHCs）进行了调查，以评估其绩效，并随机对 372 名居民进行了调查，了解他们对这些中心的满意度。国有 CHCs 获得的收益最少，接待的患者最多。由于工作经验不足和教育水平低，居民对这些中心工作的卫生专业人员的意见明显不信任；然而，CHCs 的服务费用、可及性和药物供应方面产生了相对较高的满意度。因此，加强 CHCs 的服务提供是提高社区医生和护士素质、增加入学和培训计划以及增加医院对 CHCs 支持的必要条件。
