Department of Healthcare Policy and Management (iBMG), Erasmus University Rotterdam, Rotterdam, The Netherlands.
Int J Med Inform. 2010 Jun;79(6):391-400. doi: 10.1016/j.ijmedinf.2010.01.006. Epub 2010 Feb 25.
PURPOSE: The purpose of this inter-disciplinary literature review was to explore renewed concerns about the reliability of online health information in light of the increasing popularity of web applications that enable more end-user-generated content ("web 2.0"). METHODS: The findings are based on a literature and web review. Literature was collected at four different points between October 2006 and October 2008 and included 56 sources from 10 academic disciplines. The web review consisted of following 6 blogs (including both new and archived posts, with comments) and one wiki for a period of 1.5 months and assessing the content for relevancy on six points, totaling 63 sources altogether. RESULTS: The reliability issues that are identified with respect to "web 2.0" reiterate more general concerns expressed about the web over the last 15 years. The difference, however, lies in the scope and scale of potential problems. Social scientists have also pointed to new issues that can be especially relevant for use of web 2.0 applications in health care. Specific points of renewed concern include: disclosure of authorship and information quality, anonymity and privacy, and the ability of individuals to apply information to their personal situation. Whether or not end-users understand what social scientists call "negative network externalities" is a new concern. Finally, not all reliability issues are negative-social networking and the shift from text-based information to symbolic information, images or interactive information, are considered to enhance patient education and to provide opportunities to reach diverse groups of patients. CONCLUSIONS: Interactive and collaborative web applications undeniably offer new opportunities for reaching patients and other health care consumers by facilitating lay information creation, sharing and retrieval. However, researchers must be careful and critical when incorporating applications or practices from other fields in health care. We must not easily dismiss concerns about reliability as outdated. Specific issues related to use of newly popular web applications for health purposes must be addressed. Nonetheless, the articles reviewed here also clearly show that potential problems can be addressed and the positive aspects of the technologies embraced.
目的:本跨学科文献综述旨在探讨在越来越多的能够支持更多用户生成内容(“Web 2.0”)的网络应用程序日益普及的情况下,重新关注在线健康信息的可靠性这一问题。
方法:研究结果基于文献和网络综述。文献于 2006 年 10 月至 2008 年 10 月间分四个阶段收集,包括来自 10 个学术领域的 56 个来源。网络综述包括对 6 个博客(包括新的和存档的帖子,以及评论)和一个维基的跟踪,为期 1.5 个月,并评估了六个方面的相关性,总共包括 63 个来源。
结果:与“Web 2.0”相关的可靠性问题重申了过去 15 年来对网络的更普遍关注。然而,不同之处在于潜在问题的范围和规模。社会科学家还指出了一些新问题,这些问题对于在医疗保健中使用 Web 2.0 应用程序尤其重要。重新引起关注的具体问题包括:作者披露和信息质量、匿名和隐私、以及个人将信息应用于个人情况的能力。用户是否了解社会科学家所说的“负网络外部性”是一个新问题。最后,并非所有可靠性问题都是负面的——社交网络以及从基于文本的信息向符号信息、图像或交互信息的转变,被认为可以增强患者教育,并为接触不同群体的患者提供机会。
结论:交互式和协作式网络应用程序无疑为通过促进非专业人员的信息创建、共享和检索来接触患者和其他医疗保健消费者提供了新的机会。然而,研究人员在将来自其他领域的应用程序或实践应用于医疗保健时必须谨慎和批判。我们不能轻易将对可靠性的担忧视为过时。必须解决与为健康目的而使用新的流行网络应用程序相关的具体问题。尽管如此,本文回顾的文章也清楚地表明,潜在问题是可以解决的,并且可以接受技术的积极方面。
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