Faculty of Business and Enterprise, Swinburne University of Technology, Melbourne, Victoria, Australia.
Hum Factors. 2009 Oct;51(5):595-637. doi: 10.1177/0018720809355278.
This article provides a critical review of research pertaining to the measurement of human factors (HF) issues in current and future air traffic control (ATC).
Growing worldwide air traffic demands call for a radical departure from current ATC systems. Future systems will have a fundamental impact on the roles and responsibilities of ATC officers (ATCOs). Valid and reliable methods of assessing HF issues associated with these changes, such as a potential increase (or decrease) in workload, are of utmost importance for advancing theory and for designing systems, procedures, and training.
We outline major aviation changes and how these relate to five key HF issues in ATC. Measures are outlined, compared, and evaluated and are followed by guidelines for assessing these issues in the ATC domain. Recommendations for future research are presented.
A review of the literature suggests that situational awareness and workload have been widely researched and assessed using a variety of measures, but researchers have neglected the areas of trust, stress, and boredom. We make recommendations for use of particular measures and the construction of new measures.
It is predicted that, given the changing role of ATCOs and profound future airspace requirements and configurations, issues of stress, trust, and boredom will become more significant. Researchers should develop and/or refine existing measures of all five key HF issues to assess their impact on ATCO performance. Furthermore, these issues should be considered in a holistic manner.
The current article provides an evaluation of research and measures used in HF research on ATC that will aid research and ATC measurement.
本文对当前和未来空中交通管制（ATC）中与人为因素（HF）问题测量相关的研究进行了批判性回顾。
全球范围内不断增长的空中交通需求要求彻底改变当前的 ATC 系统。未来的系统将对 ATC 人员（ATCO）的角色和职责产生根本性影响。评估与这些变化相关的 HF 问题的有效且可靠方法，例如工作量的潜在增加（或减少），对于推进理论和设计系统、程序和培训至关重要。
我们概述了主要的航空变化以及这些变化如何与 ATC 中的五个关键 HF 问题相关联。概述、比较和评估了措施，并随后为在 ATC 领域评估这些问题提供了指导方针。提出了对未来研究的建议。
文献综述表明，情境意识和工作量已广泛研究和评估，使用了多种措施，但研究人员忽视了信任、压力和无聊等领域。我们建议使用特定的措施和构建新的措施。
预计鉴于 ATCO 角色的变化以及未来空域的巨大需求和配置，压力、信任和无聊的问题将变得更加重要。研究人员应开发和/或完善所有五个关键 HF 问题的现有衡量标准，以评估其对 ATCO 绩效的影响。此外，这些问题应该以整体的方式加以考虑。
本文对 ATC 中 HF 研究的研究和测量进行了评估，这将有助于研究和 ATC 测量。
