Michalopoulou Georgia, Falzarano Pamela, Arfken Cynthia, Rosenberg David
Department of Psychiatry and Behavioral Neurosciences, Division of Child Psychiatry and Psychology, Wayne State University School of Medicine, USA.
J Cult Divers. 2010 Summer;17(2):62-7.
Improve African American patient satisfaction and perceptions of physician cultural competency through the implementation of Ask Me 3 pamphlet which encourages patients to ask questions of physicians.
Intervention participants received the pamphlet prior to their visit with the physician. Analysis evaluated differences in patient satisfaction and perceptions of physician cultural competency between intervention participants and controls.
Intervention participants who saw their regular physician reported higher satisfaction. All found the questions to be helpful and reported knowing more about their medical condition or illness after the visit.
The Ask Me 3 pamphlet is a low cost and logistically feasible tool that could be readily implemented in medical settings to facilitate physician-patient interaction. Improved satisfaction with the visit was found when the pamphlet was implemented during visits with a regular physician. Thus, our research findings suggest implementation of the Ask Me 3 pamphlet has the potential to improve health care behaviors and health outcomes and may ultimately lead to a reduction in health care disparities.
通过实施鼓励患者向医生提问的“问我三件事”宣传册，提高非裔美国患者的满意度以及对医生文化能力的认知。
干预组参与者在与医生就诊前收到宣传册。分析评估干预组参与者与对照组在患者满意度以及对医生文化能力认知方面的差异。
看过常规医生的干预组参与者报告了更高的满意度。所有人都觉得这些问题很有帮助，并表示就诊后对自己的病情了解更多。
“问我三件事”宣传册是一种低成本且在后勤方面可行的工具，可以很容易地在医疗环境中实施，以促进医患互动。当在与常规医生就诊期间实施该宣传册时，发现对就诊的满意度有所提高。因此，我们的研究结果表明，实施“问我三件事”宣传册有可能改善医疗行为和健康结果，并最终可能导致医疗差距的缩小。
