School of Social Work and Social Welfare, The Hebrew University of Jerusalem, Mt Scopus, Jerusalem 91905, Israel.
Disasters. 2011 Jan;35(1):183-99. doi: 10.1111/j.1467-7717.2010.01199.x. Epub 2010 Aug 23.
With the recent upsurge in terrorism, more and more attention is being directed at examining the effectiveness and efficiency of emergency teams. These teams tend to focus on their areas of expertise without necessarily communicating, cooperating or coordinating their operations. Research suggests that improved interpersonal communication and coordination enhances the overall work of each emergency team, and that their combined effort is far in excess of the sum of their individual endeavours. This paper outlines attempts made in Jerusalem to improve the performance of emergency teams and to help the helpers by holding training workshops, setting up a forum of co-workers and encouraging dialogue among various emergency teams in the city. A planned intervention programme was designed to enable informal networking between team leaders. The programme had an impact on team workers and resulted in a more coordinated and effective service delivery during emergencies.
随着恐怖主义的最近兴起，越来越多的注意力被引导到检查应急小组的有效性和效率上。这些小组往往专注于自己的专业领域，而不一定进行沟通、合作或协调其行动。研究表明，改善人际沟通和协调可以提高每个应急小组的整体工作效率，而且他们的共同努力远远超过了各自努力的总和。本文概述了在耶路撒冷所做的尝试，通过举办培训研讨会、建立同事论坛和鼓励城市中各个应急小组之间的对话，来提高应急小组的绩效并帮助救援人员。设计了一项计划干预方案，以使团队领导之间能够进行非正式的网络交流。该方案对团队工作人员产生了影响，并在紧急情况下导致了更协调和有效的服务提供。
