Henkel E
Abteilung Medizinische und Biologische Informatik, Deutsches Krebsforschungszentrum Heidelberg.
Onkologie. 1990 Oct;13(5):375-9. doi: 10.1159/000216799.
The Cancer Information Service (KID) was established 1986 as a model project of the BMJFFG in the German Cancer Research Center. Its task is to provide the general public with quickly accessible information about cancer research, cancer prevention, cancer diagnosis, cancer treatment and cancer after-care by phone. Aim of this study was to collect data by a questionnaire given to a sample of 444 callers to describe the characteristics of the callers, their motivation to use the service, the contents of the inquiries and their judgement of effectivity of the work of the service. It was found that nearly 80% of the callers were patients and their relatives, predominantly in the period after the primary treatment. Their questions concerned the field of medical treatment. Their motivation to use the service was not lack of information, but to reinforce the knowledge they already had. The callers fundamentally appreciated the institution of an information service and 62% were satisfied with the actual work of the KID.
癌症信息服务（KID）于1986年作为德国癌症研究中心BMJFFG的一个示范项目而设立。其任务是通过电话为公众提供有关癌症研究、癌症预防、癌症诊断、癌症治疗及癌症后续护理的快速获取信息。本研究的目的是通过向444名来电者样本发放问卷来收集数据，以描述来电者的特征、他们使用该服务的动机、咨询的内容以及他们对该服务工作有效性的判断。结果发现，近80%的来电者是患者及其亲属，主要是在初次治疗后的阶段。他们的问题涉及医疗领域。他们使用该服务的动机并非缺乏信息，而是为了强化他们已有的知识。来电者从根本上赞赏信息服务机构的设立，62%的人对KID的实际工作感到满意。
