Love R R, Wolter R L, Hoopes P A
Cancer. 1985 Dec 1;56(11):2733-5. doi: 10.1002/1097-0142(19851201)56:11<2733::aid-cncr2820561139>3.0.co;2-g.
The authors studied 2804 breast cancer-related inquiries that were made in 1226 patient calls placed to a cancer hotline between 1979 and 1983. One third of the inquiries concerned treatments or their side effects. Questions about rehabilitation, biology, and specialists accounted equally for another third of the inquiries. The patient-directed nature of these telephone inquiries suggests that these data may provide a particularly accurate assessment of breast cancer patients' needs for information and counseling that are being inadequately addressed under conventional medical care.
作者们研究了1979年至1983年间打给癌症热线的1226个患者电话中与乳腺癌相关的2804个咨询。三分之一的咨询涉及治疗或其副作用。关于康复、生物学和专家的问题各占咨询总数的另外三分之一。这些电话咨询以患者为导向的性质表明，这些数据可能为乳腺癌患者对信息和咨询的需求提供特别准确的评估，而在传统医疗护理中这些需求未得到充分满足。
