Westerling Anna Marietta, Hynninen Jaana Tuulikki, Haikala Veikko Ewald, Airaksinen Marja S
Division of Social Pharmacy, Faculty of Pharmacy, University of Helsinki, Viikinkaari 9 (PL56), 00014, Helsingin yliopisto, Finland.
Pharm World Sci. 2010 Dec;32(6):787-94. doi: 10.1007/s11096-010-9438-1. Epub 2010 Sep 17.
To compare the opinions of community pharmacy owners, managers and personnel concerning the key features of the future information technology system needed in Finnish community pharmacies.
The study was targeted to the pharmacists working in community pharmacies as managers (owners and staff pharmacists with M.Sc. degree) or personnel responsible for dispensing and patient counselling (pharmacists with B.Sc. degree).
A national cross-sectional survey to all of Finnish community pharmacy owners (n = 580) and staff pharmacists (B.Sc. and M.Sc. degrees, n = 1709) working in community pharmacies, was conducted in order to determine differences in opinions between these occupation groups with different professional duties. The response rates were 53% for pharmacy owners (n = 308) and 22% for staff pharmacists (n = 373).
The main outcome measure was the perceived importance of 89 potential features for a new IT system ranked by using a five-point Likert scale.
The responding community pharmacy managers and staff pharmacists had differences in their ranking of more than half (52%) of the potential features listed in the survey questionnaire. The features related to the pharmacy's internal processes, such as financial management, sales and marketing management and stock holding, were ranked significantly higher by the managers, while the personnel prioritized the features supporting pharmaceutical service provision and personnel management. The managers and personnel shared their opinion on the importance of features supporting drug information and patient counselling, medication safety and interprofessional collaboration.
The managers and staff pharmacists have different views of the importance of IT features, reflecting their different professional duties in the community pharmacy. A high priority was given for the features familiar to the users and needed in their daily practice. This indicates the need for involving different occupation groups in planning the new IT systems for community pharmacies.
比较芬兰社区药房所有者、经理和工作人员对未来社区药房所需信息技术系统关键特征的看法。
该研究针对在社区药房工作的药剂师，包括担任经理的人员（拥有硕士学位的所有者和药剂师）或负责配药和患者咨询的人员（拥有学士学位的药剂师）。
对芬兰所有社区药房所有者（n = 580）和在社区药房工作的药剂师（拥有学士和硕士学位，n = 1709）进行全国性横断面调查，以确定这些具有不同工作职责的职业群体之间的意见差异。药房所有者的回复率为53%（n = 308），药剂师的回复率为22%（n = 373）。
主要结局指标是使用五点李克特量表对新信息技术系统89个潜在特征的感知重要性进行排序。
回复的社区药房经理和工作人员对调查问卷中列出的超过一半（52%）的潜在特征的排序存在差异。与药房内部流程相关的特征，如财务管理、销售和营销管理以及库存管理，经理们的排序明显更高，而工作人员则优先考虑支持药学服务提供和人员管理的特征。经理和工作人员对支持药物信息和患者咨询、用药安全和跨专业协作的特征的重要性看法一致。
经理和药剂师对信息技术特征重要性的看法不同，这反映了他们在社区药房中不同的工作职责。用户熟悉且日常实践中需要的特征被给予了高度优先考虑。这表明在为社区药房规划新的信息技术系统时需要让不同职业群体参与进来。
