Mitzner Tracy L, Boron Julie B, Fausset Cara Bailey, Adams Anne E, Charness Neil, Czaja Sara J, Dijkstra Katinka, Fisk Arthur D, Rogers Wendy A, Sharit Joseph
School of Psychology, Georgia Institute of Technology, Atlanta, GA 30332-0170.
Comput Human Behav. 2010 Nov 1;26(6):1710-1721. doi: 10.1016/j.chb.2010.06.020.
Older adults (n = 113) participated in focus groups discussing their use of and attitudes about technology in the context of their home, work, and healthcare. Participants reported using a wide variety of technology items, particularly in their homes. Positive attitudes (i.e., likes) outnumbered negative attitudes (i.e., dislikes), suggesting that older adults perceive the benefits of technology use to outweigh the costs of such use. Positive attitudes were most frequently related to how the technology supported activities, enhanced convenience, and contained useful features. Negative attitudes were most frequently associated with technology creating inconveniences, unhelpful features, as well as security and reliability concerns. Given that older adults reported more positive than negative attitudes about the technologies they use, these results contradict stereotypes that older adults are afraid or unwilling to use technology. These findings also highlight the importance of perceived benefits of use and ease of use for models of technology acceptance. Emphasizing the benefits of technology in education and training programs may increase future technology adoption.
113名老年人参与了焦点小组讨论，内容涉及他们在家庭、工作和医疗保健环境中对技术的使用情况及态度。参与者报告称使用了各种各样的技术产品，尤其是在家庭中。积极态度（即喜欢）的人数超过消极态度（即不喜欢）的人数，这表明老年人认为使用技术的好处大于成本。积极态度最常与技术如何支持活动、提高便利性以及具备有用功能有关。消极态度最常与技术带来不便、功能无用以及安全和可靠性问题相关。鉴于老年人对他们所使用的技术持积极态度的人数多于消极态度的人数，这些结果与老年人害怕或不愿意使用技术的刻板印象相矛盾。这些发现还凸显了感知到的使用好处和易用性对于技术接受模型的重要性。在教育和培训项目中强调技术的好处可能会增加未来对技术的采用。
