Trujillo-Benavides O E, Altamirano-García A A, Baltazar-Montúfar P, Maroun-Marun C, Méndez-Del Monte R, Torres-Rubí D
Gastroenterólogo y endoscopista adscrito al Servicio de Endoscopia Gastrointestinal.
Rev Gastroenterol Mex. 2010 Oct-Dec;75(4):374-9.
Patient satisfaction is a cognitive and emotional evaluation of the patient on the performance of health staff and is based on relevant aspects of their experience in health care.
To determine the satisfaction level of patients after an endoscopic procedure in the gastrointestinal endoscopy service Specialty Hospital National Medical Center La Raza and to evaluate associated factors.
A modified and validated questionnaire was applied to assess patient satisfaction after an endoscopic procedure (mGHAA-9) in patients who underwent a gastroscopy or colonoscopy. Factors that influenced patient satisfaction were assessed.
Two-hundred questionnaires were applied (response rate: 89.5%), in 62 men (34.6%) and 117 women (65.4%). Mean patient age was 51.3 years. The average score for the overall group was 30.9 (maximum score of 35). In the overall assessment of satisfaction patients reported 60.9% excellent, very good 29.6%, good 8.9% and 0.6% regular. Factors that influenced patient satisfaction were: waiting time for appointment (OR 3.104), explaining and answering questions (OR 2.961) and waiting time for performing the procedure (OR 2.408) Some factors did not influence on patient satisfaction: Sex: Male 58.1%, female 62.4% (p = 0.63), age 52 vs. 50 years (p = 0.48) and sedation 64.7% vs. 60.5% (p = 0.8)
The level of satisfaction of patients undergoing a gastroscopy or colonoscopy is good. The factors that influence the satisfaction of these patients are related to communication between doctor and patient, and waiting time for the study.
患者满意度是患者对医护人员表现的认知和情感评价，基于他们在医疗保健中的相关经历。
确定在拉扎国家医学中心专科医院胃肠内镜服务部门接受内镜检查后患者的满意度水平，并评估相关因素。
应用经过修改和验证的问卷评估接受胃镜或结肠镜检查的患者在内镜检查后（mGHAA - 9）的患者满意度。评估影响患者满意度的因素。
共发放200份问卷（回复率：89.5%），其中男性62例（34.6%），女性117例（65.4%）。患者平均年龄为51.3岁。整个组的平均得分为30.9（满分35分）。在总体满意度评估中，患者报告优秀的占60.9%，非常好的占29.6%，好的占8.9%，一般的占0.6%。影响患者满意度的因素有：预约等待时间（比值比3.104）、解释和回答问题（比值比2.961）以及检查执行等待时间（比值比2.408）。一些因素对患者满意度没有影响：性别：男性为58.1%，女性为62.4%（p = 0.63）；年龄52岁与50岁（p = 0.48）；镇静情况64.7%与60.5%（p = 0.8）
接受胃镜或结肠镜检查的患者满意度良好。影响这些患者满意度的因素与医患沟通以及检查等待时间有关。
