Finnish Institute of Occupational Health, Work Organizations, Topeliuksenkatu 41 a A, 00250 Helsinki, Finland.
Ind Health. 2011;49(2):143-50. doi: 10.2486/indhealth.ms1208. Epub 2010 Dec 16.
Studies on violence in the work of security guards are largely lacking. This study is unique in that it focuses on security guards (n=1,010) in Finland, and assesses the different forms, prevalence, and risk factors of the work-related violence they often face. Information to a survey instrument was obtained by first interviewing 30 volunteers. Then we made a cross-sectional mailed survey that was sent to a randomized group of 2,000 security guards. The response rate was 52. We found the prevalence of verbal aggression, threats of assault, and physical acts against security guards at least once a month to be 39%, 19%, and 15% respectively. As regards risk factors and who is most at risk, our results show that male gender, young age, low work experience, late working hours, and time pressure were associated with all three forms of work-related violence. Unlike other forms of violence, verbal aggression was highly prevalent outside the metropolitan area and directed towards both more and less experienced security guards. In prevention policies for violence, it is important to identify high-risk groups such as those who have less work experience.
关于保安工作中的暴力行为的研究在很大程度上是缺乏的。本研究的独特之处在于，它关注的是芬兰的保安人员（n=1010），并评估了他们经常面临的工作相关暴力的不同形式、普遍性和危险因素。通过首先采访 30 名志愿者，向调查工具提供了信息。然后，我们进行了一项跨部门的邮寄调查，向 2000 名保安人员随机组发送了问卷。回复率为 52%。我们发现，保安人员每月至少经历一次言语攻击、攻击威胁和身体攻击的比例分别为 39%、19%和 15%。至于危险因素和谁最容易受到伤害，我们的研究结果表明，男性、年轻、工作经验少、工作时间晚和时间压力与所有三种形式的工作相关暴力都有关联。与其他形式的暴力不同，言语攻击在大都市地区以外更为普遍，并且针对的是经验丰富和经验较少的保安人员。在预防暴力政策中，确定高风险群体（如工作经验较少的群体）非常重要。
